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Your Rights and Our Policy Commitments

The terms that govern your account on 903ph are written to be readable, not buried in dense clauses. Availability depends on local law and is open to eligible players where permitted — if you have questions about how a specific policy applies to your…

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903ph Your Rights and Our Policy Commitments
POLICY CONTACT PATHS

How to Reach Us About Legal or Policy Matters

If a clause in our terms is unclear, or if you need to exercise a right — such as requesting your account data or flagging an error in your policy record — there are three direct ways to reach the 903ph team. We handle policy-related requests separately from general gameplay support so your query reaches the right person without being rerouted.

Live Chat Open live chat from the account menu on your phone or desktop browser. Policy queries are logged and escalated to the compliance team within one business day.
Email Support Send policy or data-access requests to our support email address listed in the Contact section of your account settings. Include your registered name and account number.
Account Help Centre The Help Centre inside your account dashboard covers common policy questions — account ownership rules, data retention periods, and how to update your linked GCash or Maya details.
ACCOUNT SECURITY DETAILS

Data Handling, Cookies and Account Security

We collect only the data needed to operate your account and process transactions through GCash, Maya, or InstaPay. Your data is not sold to third parties. Here is how we handle the four areas that matter most to your account.

Data Retention

Account and transaction records are kept for the period required under applicable Philippine regulations. After that window, inactive account data is deleted unless a dispute is open. You can request a copy of your stored data through live chat.

Cookie Policy

We use session cookies to keep you logged in across pages and analytics cookies to understand how the mobile lobby is used.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you receive an OTP you did not request, change your password immediately and notify support via live chat — do not share your OTP with anyone.

Requesting Changes

To update your registered name, contact number, or linked e-wallet — including switching between GCash and Maya — submit a request through live chat with a valid government-issued ID and a screenshot of the updated e-wallet profile.

Common Legal and Policy Questions

These are the questions we receive most often about how our terms work, what rights you hold over your account data, and what steps to follow when a policy concern comes up.

Access depends on local law and is available to eligible players where permitted. It is your responsibility to confirm that online gaming is lawful in your specific location before opening an account.

We collect your name, contact number, email address and the details of the payment method you link — GCash, Maya or InstaPay. This is the minimum needed to verify your identity and process transactions.

Send a data-access request through live chat or to our support email. Include your registered account number. We will compile and deliver your data record within the timeframe required by applicable rules.

Withdrawals to a GCash or Maya account that does not match your registered name are held pending verification. Contact live chat with your ID and we will guide you through the correction process.

We send a notification to the email address on your account before any material change takes effect. Continuing to use the platform after the notified date means you have accepted the updated terms.

Yes. Submit an account-closure request through live chat. Transaction records are retained for the period required under applicable Philippine rules, after which your personal data is removed from active systems.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.